Frequently Asked Questions
Everything you need to know about your Stub Stories experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all Stub Stories products come with a 1-year limited warranty against manufacturing defects to ensure you receive the highest quality goods.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly, but we can make changes if you contact us within 1 hour of placement. After that, the order may already be in the fulfillment stage.